Terms & Conditions
1. Definitions
1.1. “Mountain Drop-offs” shall refer to the company SARL Mountain Drop-offs (480 130 699 RCS Annecy).
1.2. “Client” shall be the person that makes the booking for themselves or on behalf of other persons.
1.3. “Party” shall refer to all persons travelling under one single booking.
1.4. “Passenger” shall refer to a person within a party.
1.5. “Operator” shall refer to an enterprise that provides transport services via the use of their own vehicles.
2. Making a Booking
2.1. The client can make a booking for a transfer online at www.mountaindropoffs.com at any time before 16h45 Central European Time/Central European Summer Time as applicable the day before the date of transfer. Any bookings being made after this time, must be completed by the client with Mountain Drop-offs by telephone. 2.2. The client is responsible for the information provided when making a booking.
2.3. The client must provide a full and valid address for pick-up/drop-off in resort. Any changes to this address must be provided in writing. If no address is provided or the address provided is invalid, the client will be picked-up/dropped-off a central point in resort (such as the Tourist Office or train station).
2.4. Where the client has provided an incorrect date or time in the transfer booking, the client must notify Mountain Drop-offs immediately in writing via email.
2.5. Where the transfer booking has already been confirmed by Mountain Drop-offs, changes to the date or time of the booking may result in a cancellation of the original booking, and the Mountain Drop-offs cancellation policy (see paragraph 4 below) will apply. The client may have to make a new booking with the correct time and date, together with payment of the applicable tariff.
2.6. The client accepts these booking conditions on behalf of each member of the party.
2.7. When making a telephone booking the client accepts that the booking will be governed by the terms and conditions that are present on the Mountain Drop-offs website at the time of booking.
2.8. Should more passengers present themselves for transfer than noted on the booking it may not be possible to carry the extra passenger(s). The extra passenger(s) will have to make their own way to their destination and Mountain Drop-offs will accept no responsibility or liability for said extra passenger(s).
2.9. Baby seats and booster seats are supplied free of charge upon request at time of booking, subject to availability.
2.9.1. The correct size baby seat must be requested, or the age and weight of the child specified. For your convenience a general guide has been provided:
- Rear facing baby seat, group 0: up to 13kgs (29lbs), approx age range: birth to 12-15mths
- Front facing child seat, group 1/2/3: from 9-25kgs (20-40lbs), approx age 9mths - 4 years
- Booster cushion, group 3/4: from 22-36kgs (48-79lbs) approx age 6-11/12 years Booster cushion
2.9.2. Children smaller than 135cm must use one of the appropriate sized seats stated above.
2.9.3. The child seats provided comply with all relevant legislation.
2.10. Mountain Drop-offs will endeavour to honour special requirement requests, such as the provision of child restraint seats, but are not contractually obliged to do so.
3. Payment and Pricing
3.1. Full acceptance of Mountain Drop-offs price for the service requested is assumed at the time of booking.
3.2. Where the client has provided an email address at the time of booking, Mountain Drop-offs will produce written confirmation by email of the details regarding the booking.
3.3. All prices published on the website, in print, or quoted over the phone or via email by a Mountain Drop-offs representative or employee, are subject to Mountain Drop-offs' and it's partner's terms and conditions.
3.4. The price paid by a Mountain Drop-offs client when booking an airport transfer is subject to change without notice.
3.4.1. If there are any fare changes necessary after the booking has been made, Mountain Drop-offs will produce written confirmation of these changes by email (if the client has provided an email address), or by telephone.
3.4.2. If the client does not want to accept the fare change, then Mountain Drop-offs will cancel the booking free of charge and any monies paid by the client to Mountain Drop-offs for the reservation will be refunded.
3.5. Mountain Drop-offs reserves the right to increase prices by adding a fuel surcharge in accordance with fuel price rises.
4. Cancellation Charges and Fees
4.1. When a client cancels a confirmed booking, Mountain Drop-offs will charge a 20€ administration fee to cover the administration and banking costs. Where the client has paid in advance for the transfer booking, the administration fee will be deducted from the amount to be refunded to the client.
4.2. In the event of the client cancelling a confirmed booking with Mountain Drop-offs, Mountain Drop-offs reserves the right to charge a cancellation fee corresponding to a percentage of the total booking cost.
4.2.1. Super Saver shared transfer bookings are non-refundable and non-transferable.
4.2.1.1. The cancellation fee is 100% of the total booking cost.
4.2.2. Flexi Shared transfer bookings are refundable if the cancellation is received in writing by our office more than 72 hours prior to the transfer date.
4.2.2.1. After this time the cancellation fee is 100% of the total booking cost.
4.2.3. Private & VIP transfers bookings are fully refundable if notification of the cancellation is received in writing by Mountain Drop-offs more than 15 days prior to the transfer date.
4.2.3.1. From 4-14 days prior to the transfer date the cancellation fee is 50% of the total booking cost.
4.2.3.2. Less than 4 days prior to the transfer date, the cancellation fee is 100% of the total booking cost.
4.3. Upon request Mountain Drop-offs will issue a statement of cancellation showing amounts paid by the client, which the client may present to their insurer.
4.4. When a client has a confirmed booking with Mountain Drop-Offs and for any reason the client does not utilise our service, Mountain Drop-offs reserves the right to recover payment of the total booking cost from the client.
5. Luggage
5.1. All luggage must be clearly labelled with the owners name and destination address.
5.2. Passengers are limited to two items of luggage (one usual holiday luggage bag and small hand luggage bag), and a ski or snowboard bag.
5.3. Any excess luggage must be declared at the time of booking. In the event of a passenger having excess luggage, Mountain Drop-offs reserves the right to charge an excess baggage allowance of 10€ per item, or refuse to transport the items.
5.4. Clients must inform Mountain Drop-offs at the time of booking of the number of bikes to be transported (limited to one bike per passenger and a maximum of 3 bikes per booking for shared transfers), failure to do so may result in Mountain Drop-offs being unable to transport said bikes. Where a group has more than 4 bikes, a private transfer must be reserved. Bikes must be presented for carriage in an appropriate box or bag. Bikes not in bags or boxes are not acceptable and will not be transported.
5.5. Golf clubs are transported free of charge. Clients must inform Mountain Drop-offs at the time of booking of the number of sets of golf clubs to be transported (limited to one set per passenger), failure to do so may result in Mountain Drop-offs being unable to transport said golf clubs. Golf clubs must be presented for carriage in an appropriate bag. Golf clubs not in bags are not acceptable and will not be transported.
5.6. Mountain Drop-Offs will take all reasonable care in loading luggage, however we accept no responsibility for items lost or damaged in transit. Clients are advised to check the terms of their travel insurance policy.
5.7. Luggage lost by airline – see paragraph 6 below.
5.8 Animals are not permitted to travel in shared transfers (except guide dogs for the blind). In private transfers, the client must seek prior written approval of Mountain Drop-offs if it wishes an animal to travel. Mountain Drop-offs reserves the right to refuse such written approval (except for guide dogs for the blind).
6. Flight Delays & Cancellations at the Airport
6.1. Clients are asked to keep Mountain Drop-offs informed of any incidence of lost luggage causing delays for the client at the airport.
6.1.1. It is the responsibility of the airline and or handling agent of the airline to deliver any lost luggage to the passenger.
6.1.2. In the event of a significant delay caused by lost luggage, Mountain Drop-offs may cancel the original airport transfer booking and reschedule a new transfer to cater for the 'newly' scheduled arrival time caused by the delay in waiting for lost luggage. In this case, passengers will be charged for the additional new transfer, and no monies will be refunded for the cancelled transfer.
6.1.3. Clients are free to refuse the newly scheduled transfer and organise an alternative transfer themselves.
6.2. Clients are asked to keep Mountain Drop-offs informed about all possible delays and changes to their scheduled flight(s).
6.3. Where the client’s flight has been cancelled, delayed, diverted or missed and the client will not arrive in time for the transfer as originally booked with Mountain Drop-offs, officially the transfer has been missed, and no refund will be provided.
6.4. Mountain Drop-offs will however make every effort to accommodate such clients where possible on the next available transfer, although the client may be required to wait for this service.
6.5. In the case where Mountain Drop-offs is unable to accommodate the new arrival time following a flight delay, cancellation, or missed flight the client will be required to make alternative arrangements and no refund will be provided for the original transfer booking. Clients are advised to check the terms of their travel insurance.
6.6. Where a private or VIP transfer has been booked and the flight is delayed up to 60 minutes from the flight’s scheduled arrival, the client will not be charged any waiting charges. After this time the client will be liable for a waiting charge of 20€ for each additional hour or part thereof. This charge must be settled prior to the vehicle’s departure.
6.6.1. Upon request, Mountain Drop-offs will provide the client with a statement of waiting charges for the client’s insurer.
6.6.2. Clients are advised the check the terms of their travel insurance.
7. In-resort Departures
7.1. Mountain Drop-Offs reserves the right to change pick up times and will inform the lead passenger as booked by the client, or the client’s resort representative by telephone call or SMS.
7.2. Mountain Drop-offs schedule all departures to arrive at airports at least one hour before the scheduled departure time of a flight.
8. Carriage of children and minors
8.1. Bookings must be made for all infants and children regardless of age.
8.2. EU regulations state, children under the height of 1.35m must travel in an appropriate child restraint .
8.3. It is the responsibility of the client to have the appropriate seat for their children. Parents are advised to provide their own child seats. Mountain Drop-offs may provide seats free of charge when requested to do so at the time of booking (see paragraph 2.8). Such services are subject to availability.
8.4. Parents are responsible for the correct fitting of child restraint seats in the vehicles.
8.5. Children under the age of 12 are not permitted to travel in the front seats of any vehicle.
8.6. Children under the age of 16 are not permitted to travel without a parent or guardian.
8.7. Minors between the age of 16 and 18 assume full responsibility for their use of seat belts.
8.8. Parents, or minders (or friends over 18 years) of children and adolescents under the age of 18 years, are responsible for the conduct of these minors while in the Mountain Drop-offs vehicles, and will be held responsible for any damage caused by the aforementioned minors.
9. Eating, drinking, smoking
9.1. Smoking, and the consumption of all food and beverages is forbidden in Mountain Drop-offs vehicles.
9.2. The consumption of alcohol in vehicles is prohibited by law.
9.3. Mountain Drop-offs reserves the right (and delegates to its chauffeurs the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat or nuisance to the driver, the vehicle or the other passenger(s).
10. Damage and soiling of the vehicles
10.1. Passengers who soil the interior of a van are liable to an on the spot fine of 250€ to cover the cost of valet cleaning.
10.1.1. This fine is payable immediately to the Mountain Drop-offs driver (or subcontracted driver).
10.1.2. If the passenger refuses to pay, or has no money with which to pay, then the 250.00€ valet cleaning fee will be taken on the credit card that the client used to make the booking.
10.1.3. On request, Mountain Drop-offs will produce a receipt for this transaction.
10.1.4. If payment cannot, or will not, be made Mountain Drop-offs will cancel any outstanding transfer(s) for the passenger(s) concerned with no refund given. Mountain Drop-offs reserves the right to interrupt the transfer service following such an incident in transit.
10.1.5. Mountain Drop-offs reserves the right to take legal action against the passenger(s) concerned to recover the cost of cleaning the vehicle. Such action will include all legal costs Mountain Drop-offs incur.
10.2. Any damage caused to a Mountain Drop-offs vehicle by a passenger(s) must be paid for immediately.
10.2.1. If payment cannot, or will not, be made then Mountain Drop-offs reserves the right to charge the credit card that was used to make the transfer booking.
10.2.2. In cases where this is not possible, Mountain Drop-offs will take legal action against the client and/or passenger to recover the money.
11. Failure to fulfil confirmed bookings
11.1. If Mountain Drop-offs fail to provide a confirmed service because of an inability to contact the client, Mountain Drop-offs will not be held responsible for any losses incurred.
11.1.1. Clients are advised to provide a means of contact, preferably a mobile telephone that is switched on, global-roaming enabled, and with sufficient battery life.
11.2. Mountain Drop-offs will use every reasonable means to ensure that the vehicle(s) arrives on time to begin the period of hire and that it reaches its destination on time.
11.3. Mountain Drop-offs will not incur any liability whatsoever in the event of any delay due to causes beyond its control, and which may cause the client to incur additional costs or loss. The following are examples, but not an exhaustive list of circumstances which are not within our control:
